Handling complaints during the coronavirus (COVID-19 outbreak)
DfE does not expect schools to handle new or existing complaints while they are closed. Schools should, however, still engage with parents and pupils where they can. Complaints can be considered once the government confirms schools can safely reopen.
Contact your local council or call the police on 101 if you’re told a child is at risk.
Schools and complainants can contact DfE for more information about school complaints.